How can we help?

What to send us

• The email address on your drnz account.
• What you were trying to do and what happened instead.
• The job or request involved, if there is one.
• A screenshot, if the problem is visible on screen.

Billing

Nothing is billed before delivery. Once your flight is delivered we send one invoice for it, and every invoice you have received is listed under Billing.

An invoice with a Pay link is paid by card through that link. An invoice without one is payable by check, ACH, or Zelle, and we confirm by email once it lands.

If a charge looks wrong, or you want to question a quote, email contact@drnz.net with the job reference and we will sort it out before anything else is billed.

Account deletion

Delete your account or change your name from Settings. If you’d rather we do it, email contact@drnz.net and we’ll confirm by email before making any change. Our privacy policy explains what deletion covers.